Q&A on Deposit and Withdrawal

Q：Could I withdraw without KYC, or what is the withdrawal limits for different KYC?

A：KYC is not required on Hotbit when withdrawing, the users just need to bind Google verification, sms verification, email verification, any two of the three authenticators to withdraw. If you have bound three verification methods, you need to fill in all the bound verification codes for withdrawal. Btw, the new user only can withdraw when they complete the registration after 24 hours.

Q：How long will deposit and withdraw take?

A：All deposit and withdrawal transactions are processed automatically on Hotbit platform. 

Please pay attention that the exact time required for transaction confirmation process depends on the status of network. Sometimes, the transaction confirmation process might take much longer than expected. You can check the status on [Deposits History] and [Withdrawals History]  section.

If deposit and withdrawal issue haven't been solved for a long time, please submit a ticket and our customer service staff will contact you as soon as possible.

Q：Is there a minimum and maximum limit for withdrawals? And how to check the withdrawal fee?

A：You could click here to check the minimum Volume of withdrawal and the withdrawal transaction fees. If you have balance, you can also check the withdrawal transaction fee on the withdrawal page. Generally, there is no maximum withdrawal limit. If there is a maximum limit, there will be a text prompt when the withdrawal amount exceeds the maximum limit. The details are subject to the page data.

Q：Is there a minimum and maximum limit for deposits? Is there a deposit fee needed when depositing?

A：Generally, the minimum deposit limit, the maximum deposit limit and the deposit fee will be marked on deposit page. If the page is not marked, it means that there is no limit or deposit fee.

Q：What is Address Remark/Label? What should I fill in for it?

A：The Remarks is customized so that you could memorize the wallet address. If you want to withdraw token from Hotbit, you need to fill in some words in the Remarks such as your name,your wallet name etc.(E.g. my own address, my exchange BTC address, my wallet address Etc.)

Q：Why is it prompted that the balance is insufficient or assets are locked when I withdraw?

A：You can only withdraw your available balance at most.

If you need to withdraw the total balance, please first check whether you have unfilled pending orders. After canceling the pending orders, the assets that were originally locked will be returned to your account;

if you do not have unfilled pending orders, you may have failed or verifying withdrawals which cause your asset to be locked, please submit a ticket and contact customer service to check your withdrawal. After the withdrawal problem is resolved, you can check the total balance again then withdraw again.

Q：How to add an address ,edit or delete the bound withdrawal address?

A：Currently, Hotbit only supports users to operate by themselves.

Users can enter the web page-[Account]-[Address Management] to edit or delete the withdrawal address (APP: click the "+" button on the withdrawal page and enter the address management page)

Q：What is Memo(Tag/PublicKey/Description)? Where can I get the Memo when withdrawing?

A：Due to the particularity of some currencies, you need to fill in Memo (Tag/PublicKey/Description) when transferring token to most centralized exchanges, so that the transferred assets can be located in the corresponding account assets. It is an additional address function necessary to identify the recipient of a transaction other than the wallet address.

Generally speaking, Memo is not required for withdrawal to the wallet.

If the withdrawal page does not require filling in Memo, then you can only withdraw token to the receiving platform where is no memo;

If the withdrawal page requires you to fill in Memo, and the receiving platform also has Memo, you must fill in the corresponding Memo. If the other platform does not have Memo, you can operate on the web page. Leave it blank (do not fill in any text). If the web page still requires you to fill in Memo, you can only withdraw to the receiving platform address that contains Memo.

Q：Why does the system tell me "The address is invalid"

A：If the system detects that you have entered the wrong format, it will notify you that the "address is invalid". In this case, please check the receiving address and withdrawal network to ensure that the information you entered is correct.
Tip: It is strongly recommended to always use the copy and paste function or scan the provided QR code to enter the address instead of manually entering it. If you enter the wrong address, your assets may not be retrieved.

Q：Withdrawal balance shows "0" or insufficient balance in withdrawal page and can't withdraw

A：If you want to withdraw asset, you need to transfer asset from Spot account to Funding account first, then you can withdrawal it in your Funding account. See attachment to transfer.

Related guidelines：Frequently Asked Questions on Incorrect Deposits