Dear Respected Hotbit Users,
Hotbit’s trading, deposit and withdrawal services are set to be recovered soon.
Before the services are fully recovered, it is recommended that you read our previous announcements regarding the progresses of Hotbit’s service recovery process (click for the links of the announcements).
Nevertheless, we would still like to remind you regarding the following issues and concerns:
- Considering the fact that we have already canceled all orders placed by our users, and it takes some time for the market makers to gradually recover the provision of liquidity, it may lead to the fact that, during the first couple of hours or days after we relaunch the trading function, the prices of certain projects may significantly deviate from their market prices due to insufficient liquidity. Please do not conduct any trading activities of which the prices deviate from your expected prices. Instead, all you need to do is to place your orders in advance according to your expected prices, or patiently wait until the withdrawal function to be restored.
- It is expected that, during the first couple of hours or days after we recover our services, there will be a huge influx of user traffic on Hotbit platform, which may lead to system instability and lower user experience. Please do arrange your schedule rationally to avoid the peak hours. No need to rush, as everything will be recovered in order.
- The deposit addresses of all your assets have all been modified, please do not use your previous deposit addresses to deposit any assets into your Hotbit accounts!
- We have noticed that the projects under puppiessection has recently become the new hot spot of the market. Hence, we have designed special events for the projects under puppies section that last for 24 hours. Please click here for more details . Considering the fact that the events involve rewards for deposits, during the event, the withdrawal function of all projects under puppies section will be temporarily unavailable. After the event finishes, the withdrawal function of all relevant projects will be resumed immediately.
- If you have deposited any assets during the previous two weeks of maintenance and service suspension period, please wait patiently for our ongoing progress recently regarding the arrival of deposit transactions. In case that the assets you deposited during the maintenance and service suspension period still haven’t arrived into your Hotbit account(s) after May 21st, 2021, please contact our customer service team （ click here for submitting the support ticket).
- The level of your Hotbit account(s) will be automatically raised to the highest level (V8) by the system for one month, which allows you to enjoy the best rates of taker transaction fees in all Hotbit sections (taker transaction fees of projects in select section will be 0.06% only).
After several rounds of discussion, Hotbit team now confirms and publishes the recovery plan of Hotbit’s trading, deposit and withdrawal functions as below:
May 12th, 2021
- 04:00 AM (UTC) -- Gradually recover the trading function of all projects on Hotbit platform
- 11:00 AM (UTC) -- (Based on the prerequisite that the trading system remains stable) Recover the deposit function of all projects based on BSC and TRC 20 mainnet, recover the deposit function of BTC.
May 13th, 2021
- 01:00 AM (UTC) -- Recover the withdrawal function of all projects based on BSC and TRC 20 mainnet (the withdrawal function of all tokens under puppies section will be resumed after the event finishes). Recover the withdrawal function of BTC. Recover the deposit function of all projects based on ERC 20 and HECO mainnet.
- 11:00 AM (UTC) -- Recover the withdrawal function of all puppies projects based on BSC
- 01:00 PM (UTC) -- Recover the withdrawal function of all projects based on ERC 20 and HECO mainnet (the withdrawal function of all tokens under puppies section will be resumed after the event finishes)
May 14th, 2021
- 01:00 AM (UTC) -- Recover the withdrawal function of all puppies projects based on ERC20
May 14th - May 21st, 2021
- Gradually recover the deposit and withdrawal functions of all projects based on various mainnets such as DOT, FIL, HNS, KDA, DOGE and LTC etc.
1.The Announcement Regarding The Progress of Hotbit’s Service Recovery Process Click here For Detail
2.The Announcement Regarding The Liquidation of Assets in Leveraged ETF Section Click here For Detail
3. The announcement regarding Hotbit’s maintenance on April 30th, 2021 and the announcement published during April 30th, 2021 - May 9th, 2021 Click here For Detail
4.The Announcement Regarding Hotbit’s Puppy Carnival Event Click here For Detail
In case you received any emails or messages sent on behalf of Hotbit, before replying to those messages and emails, you may contact us for identity verification through our official channels (Twitter, Facebook, Telegram)
Please continue to follow our official media links for our latest information:
Telegram （Discuss channel)： https://t.me/Hotbit_English
Telegram （Announcement channel)：https://t.me/Hotbit_announcements