Q1: Where does the annual income for investment product come from?
A1: The source of annualized income for each investment product is different. Users can check the "Income Description" in the "Product details" on the "Product page" to know the source of annualized income for each investment product you purchased.
Q2: Is the BTC investment a break-even investment?
A2: The investment will ensure a break-even, in addition users will also obtain daily interest
Q3: If I purchase BTC T+1 investment product at noon on October 11th, when will I start to receive interest?
A3: The start time of each investment product interest can be checked on the【My Investments】interface. The calculation of interest period for BTC T+1 investment product is T+1, which means that if Peter buys BTC T+1 investment product on October 11th, then it will accrue interest on the 12th, and you can view the interest of October 12th in【Investment Incomes】 at 08:00 AM UTC on October 13th.
Note: All users can check their income in【Investment Incomes】, and the yesterday‘s income records will will be displayed before 08:00 AM UTC everyday.
Q4: What does the “T” stands for in the “T+1” redemption of BTC investment product?
A4: T means calendar day, T+1 means the users will finish their redemption process after any calendar day + 1 calendar day.
For example, Peter clicked “redemption” at 12:00, October 11th , then the system starts to conduct redemption process, which means the interest due for October 11th will not be calculated as part of Peter’s interests due. The system will finish the redemption process before 08:00 AM UTC, October 12th, which means that Peter will receive his capital + interest(s) due before 08:00 AM UTC, October 12th in his investment account.
Q5: The redemption method of the investment product I purchased is T+1. Why hasn't the redemption been successful after 36 hours?
A5: The redemption time for all investment products with a redemption period of T+1 on Hotbit is at 08:00 AM UTC the next day, regardless of how many hours, which means that no matter what time you click the redemption button on the day, the capital and interest will be redeemed at 08:00 AM UTC into your investment account successfully.
For example, Peter and Jack both purchase investment products with a redemption period of T+1. Peter clicks the redemption button of the purchased products at 00:30 AM UTC on October 11, and Jack clicks the redemption button of the purchased products at 03:30 PM UTC on October 11, then the investment products purchased by Peter and Jack will be successfully redeemed to their investment accounts at 08:00 AM UTC on October 12.
Q6: May I withdraw the daily interest(s) of my investment product?
A6: No, you are not required to withdraw your daily interest(s) from your investment product. You may check your daily expected income in 【Investment Incomes】section. You will only receive all your capital and interest(s) after finishing the redemption process.
Q7: If I deposit 10 ETH, then how much interest(s) will I receive everyday?
A7: The rate of annual income of ETH is 12%, Considering that your capital is 10 ETH, and your investment period is 1 day
Then, based on our calculation formula: Users’ Income = Users’ Capital x actual rate of annual income x the number of days of the product’s investment period ÷365
Which means, 10 ETH*12%*1 day÷365 ≈0.0032877ETH (the actual daily income is based on the expected income listed in “My Income(s)” section.
Same for BTC, if you deposit 10 BTC, then 10BTC*12%*1 day ÷365 will be the interest you will receive everyday.
Q8: If I click “redemption”, then will I still receive my daily interest during the process of redemption?
A8: There will be no interest(s) credited to you during the redemption period.
For example: Tom clicked “redemption” to redeem 10 BTC at 12:00, October 11th, 2019, then Tom will not receive any interest(s) starting from the time he clicked “redemption” until the redemption process finishes.
Q9: If I purchase PCX investment product, then will I receive my daily interest in PCX or USDT?
A9: You will receive your interest(s) in the type(s) of tokens that are in accordance with the investment product of the corresponding token you purchased.
Q10: Will I receive compound interest from my daily interests?
A10: Currently, we do not offer any compound interests for the daily interests of any investments. The interests that users receive everyday are calculated by the capital invested by the users as investment product.
Q11: Do I have to wait for one year before I can apply for redemption on my investment product?
A11: You may apply for redemption on your investment products with a redemption period of T+1 at any time after purchasing for one day.
Note: You will receive your capital only, with no interest credited to you, if you choose to redeem your investment product after purchasing for 1 day.
For example: Tom purchased BTC term investment plan at 12:00, October 11th, 2019 and clicked redemption by October 12th, 2019, then after redemption process finishes, Tom will only receive his capital. If Tom clicks redemption by October 13th, 2019, then after redemption process finishes, Tom will receive his capital + his interest due for October 12th, 2019.
Q12: Do I have to pay a certain amount of fee by the time I redeem my investment product?
A12: There is no extra fee applicable to the redemption of any of the investment products. The users are only required to wait for the redemption period to finish according to the time required displayed on the web page of the product.
Q13: Is there any relationships between the rate of annual income of investment products and the period of investment products?
A13: The annual interests of investment products are determined by the list displayed on the web page of products.
Q14: May I choose to redeem my capital only and put my interest(s) in investment products again?
A14: Currently, after redemption process finishes, our system will return all capital + interest(s) due to you at once. After the redemption process finishes, if you intend to use the interest(s) you received to purchase investment products again, then you may choose to purchase our term investment plan again with your interest(s) after your redemption process finishes.
Q15: May I choose to purchase investment products for more than once?
A15: Of course our users may choose to purchase investment products for more than once. Each time our users purchase their investment products, there will be a new order for our users, which means that the investment products that each user purchases for more than once will not be overlapped with the products that he / she has purchased before.
Users may check their purchase records in “My Investments” section. The amount of interests and status of every order will be displayed in “Investment Income(s)” section.
Q16: May I customize the amount of asset to be redeemed?
A16: Currently, Hotbit’s investment products only allow the users to redeem their assets according to what they purchased.
For example: Tom purchased 10 BTC of investment products on October 22nd, which means that Tom may only redeem 10 BTC as his capital.
Q17: Why can't I find the assets of purchased investment products in my investment account and spot account??
A17: When you purchase an investment product, it will not be shown in your【Investment account】 or 【spot account】. You can check your coin in【My Investments】. If your investment product is T + 3, you will redeem successfully at 16:00 p.m(UTC+8) three days after you click redemption. At this time, your investment capital and interest income will be displayed in your 【investment account】.
For example: Tom purchased DOT POS Fund investment product ,it will not be shown in his【Investment account】 or 【trading account】. He can check his token in【My Investments】. As DOT POS Fund investment product is T + 28, he will redeem successfully at 16:00 p.m(UTC+8) 28 days after he clicks redemption. At this time, his investment capital and interest income will be displayed in 【Investment account】.
Q18: Why is there no incomes for a few days after the assets was transferred into【Investment account】?
A18: User who just transfers token into【Investment account】 and does nothing then will not gain incomes. If you would like to gain earnings, you should go to 【investment】-【product】page and purchase relevant investment product with the token in the 【Investment account】.
How to purchase the investment products: Click here
Q19: Why are the assets not displayed in【spot account】after clicking redemption button for the investment product
A19: If the investment product shows "Redeeming", it means it has not been redeemed successfully. You should wait for it to finish.
If your investment product has been successfully redeemed, the page will show "Redeemed", the assets will be displayed in your【Investment account】 balance.
Then click【Asset Transfer】 to transfer it from【Investment account】to【spot account】for withdrawal and trading.
Q20: How to transfer assets between【Investment account】 and【spot account】 on APP
A20: Please refer to the attachment as shown below.
Q21: May 7-Day , 30-Day , and 90-Day Lockup type investment products be redeemed halfway (such as DOT 30-Day Lockup)?
A21: After successful subscription of Lockup type investment products, they cannot be redeemed midway. All capital + income will be automatically redeemed and transferred into relevant users’ investment accounts before 4:00 PM UTC the next day after 7 days, 30 days, and 90 days have been accrued.
Q22: Why isn't the ”redeem“ button displayed?
A22: The redemption button will be displayed when the interest of the investment product starts.