What if the BTC I deposited into my Hotbit account haven’t arrived?

Hotbit platform adopts automatic deposit and withdrawal system. Hence, the exact time required for the confirmation of the completion of transaction depends on the network status during the transaction. The confirmation of Bitcoin normally takes several tens of minutes to several hours. If you deposited to the BTC account of Hotbit and the assets you deposited haven’t arrived after a long time, first, you should confirm the address of the digital assets that you transferred from. If the address is correct, then you need to follow the procedures below and confirm by self-service:

1.In the world of blockchain, there’s an app that is similar to the package-tracking portal in express service. The assets checking and confirmation link for BTC blockchain assets is: https://btc.com/. You’re required to enter the address of your BTC wallet or transaction hash that you want to check and confirm into the search engine on the top right corner.

2.Take the address 149k8e*******ScKmpUU for example, by entering the address into the search engine on the top right corner, all relevant information of this address and amount of assets under this address are all displayed below.

If the result from the above website shows that your transfer has already been completed successfully and you still haven’t received your assets in your relevant accounts in Hotbit, please submit a support ticket to us.