What if the ETH and other ERC 20 tokens that I deposited into my Hotbit account haven’t arrived?

If the ETH or other ERC 20 tokens that you deposited into Hotbit account haven’t arrived after a long time, first, you need to confirm the address of the digital assets you deposited. Faulty operations can very likely cause loss to your assets. For example, you can’t deposit ETH into ETC or BTC wallet address, as otherwise your ETH assets will be lost and cannot be retrieved. If your address is correct, then you need to follow the confirmation procedures by self-service below:

1.In the world of blockchain, there’s an app that is similar to the tracking tool of express service. The link for the inquiry of the blockchain assets of ETH and ERC 20 tokens is: https://etherscan.io/. By entering the homepage of the website, enter the wallet address or transaction hash that you want to inquire on the top right corner, then click “go”.

 

2.Take assets information under address 0x58B6******c321EDbb71AAD6456 for example, by entering this address in the search engine on the top right corner and clicking “go”, all transaction information and amount of assets under this address will be displayed on the web page. 

3.Find the transaction that you want to inquire, click the transaction and enter the TxHash of the transaction.

If it appears that the transfer is completed successfully and the assets haven’t arrived at your corresponding accounts after 1 hour during non-congestion period, please submit a support ticket to us.